Russia - Creation of a system of social dispute resolution
From 2000-2003, CMI Director Bill Marsh led a team of international experts (including CMI consultants Roger Tabakin, Charles Dodson and John Eames) to design and implement a system for resolving social welfare disputes in Russia. Piloted in the city of Samara on the Volga River, the system was created in response to the growing number of disputed welfare claims brought to the courts by citizens challenging their welfare entitlement. The court system was overloaded with claims and it was quickly identified that court was not the most appropriate venue to reach a resolution.
The team worked with Federal and regional (Oblast) government first to assess the existing situation, the levels of claims, and perceptions of court users and other interested parties, before designing an alternative system. The new procedure, implemented by Oblast legislation and delivered by a new body designed by the team called the Samara Social Commission, offers all welfare claimants the option to use a fast, flexible and informal tribunal procedure instead of the courts. There is also a conciliation option for some cases.
It is intended that the system be rolled out across the whole Russian Federation.